Cancellation & Refund Policy

1. Overview

At SSPARTYHOUZEE, each private screening hall is reserved exclusively for a single party per slot, and personalized decorations, cakes, and flowers are procured specifically for your event. We strive to be as flexible as possible while honoring vendor commitments.

2. Free Rescheduling (Up to 48 Hours Prior)

We understand that unexpected circumstances can arise. You may reschedule your celebration slot free of charge if you notify our concierge desk at least 48 hours before your scheduled start time, subject to theatre availability on the new requested date.

3. Cancellation Window & Refund Guidelines

• More than 72 hours before slot: Full refund of advance deposit (minus any nominal banking or payment processing charges).
• Between 24 to 72 hours before slot: 50% refund of advance deposit, or 100% credit towards a rescheduled booking within 30 days.
• Less than 24 hours before slot / No-show: Advance deposits are non-refundable, as the hall has been blocked and customized cakes, flowers, and staff have been scheduled.

4. Customized Items Policy

Cakes with customized name prints, specialized floral arrangements, or custom manufactured neon signs that have already gone into production cannot be cancelled or refunded once production has begun. Guests are welcome to collect these items in person.

5. Refund Processing Timelines

Approved refunds are initiated within 3 to 5 business days and credited back to the original source of payment (UPI, Net Banking, or Credit/Debit Card) according to standard banking turnaround times.

6. How to Request Cancellation or Rescheduling

Please contact our concierge desk directly with your Reference ID: